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Star Songs


December 23rd, 2005

every year the same thing @ 06:23 am

Current Mood: aggravated aggravated

We've got a religious group in house the next few days. They're a group that doesn't celebrate Christmas so they're here that time every year because they can get super-deep discounts during our off season - we're a downtown business/convention property. Anyway, they're paying about 1/3 of our usual rate, and constantly complaining that it's too high. Had one couple come in at 1:30am tonight (Thursday night) for a Friday reservation, saying they'd been told they could check in early. Our regular checkin is 3 PM folks, "early" is like noon. Yes, we're charging you for Thursday night too, you are NOT checking in fifteen hours early for free.
 
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Comments

 
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From:rosepurr
Date:December 23rd, 2005 02:46 pm (UTC)
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Argh! Customers with a sense of entitlement. Smite them! Smite them all!
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From:chelsearoad
Date:December 23rd, 2005 08:34 pm (UTC)

Unreal

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What chutzpah!
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From:composer2005
Date:December 24th, 2005 03:34 am (UTC)

nerve

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Wow - what nerve - if it is too high for them - they should go elsewere - but some people will complain no matter what - I guess

Star Songs