We've got a religious group in house the next few days. They're a group that doesn't celebrate Christmas so they're here that time every year because they can get super-deep discounts during our off season - we're a downtown business/convention property. Anyway, they're paying about 1/3 of our usual rate, and constantly complaining that it's too high. Had one couple come in at 1:30am tonight (Thursday night) for a Friday reservation, saying they'd been told they could check in early. Our regular checkin is 3 PM folks, "early" is like noon. Yes, we're charging you for Thursday night too, you are NOT checking in fifteen hours early for free.