We had one this morning all pissed off because he had changed his crew's departure time from 7:30am to 7:45 - by hand-writing it on their sign-in sheet when they checked in - and when he got downstairs it wasn't there. Our airport shuttle leaves every thirty minutes from 5am to midnight. It's a 20 minute round trip, 10 to load and unload, you do the math Cpt. Genius. Where is it at 7:45? At the airport, not the hotel.
"We set the van times" my ass!