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Star Songs

March 24th, 2009

(no subject) @ 04:53 pm

Current Mood: listless listless

Spent most of the afternoon catching up on phone messages, yay. Most were pretty normal requests for receipt copies from this past weekend, but a few make me want to start handing out signs.*

Guy had a Priceline room in February, says he was double billed. (Paid them and us both.) Charge from our end was for incidentals, a $70+ room service ticket the day he checked out. Seemed like a lot of breakfast for one guy so I pulled the RS ticket - it was dinner for 5, not breakfast, charged to the room at 11pm. Guy's receipt says he checked out at 1pm that day. I still have no clue how they managed to bill him for somebody else's room service that night.

One of our condo owners complained about a credit card charge March 1st, says they were in Florida at the time. Condo folks have standing accounts that get billed at the end of every month for that month's incidentals, been that way for close to a decade now. Were they here some time in February? Yep.

And then there's the college accounting office that wants a refund for sales taxes (the school's tax exempt) - from a stay last November, before we switched operating systems. Disputed amount is just over $5, can't tell if it's already been refunded or not.

Just. Stop. Bothering. Me.

*For reference, Google Bill Engval - Here's Your Sign
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Date:March 25th, 2009 12:56 am (UTC)
Oh man, we get at least half a dozen restaurant tickets a week billed to the wrong room.

And of course the highlight of my day was the UPS bill.
Some lady in Ireland mails a book to her friend who is a guest for $91 via UPS.
UPS ignores all possible billing info she gave them and invoices the hotel. It took me 40 minutes to figure out which guest, they had no cc in the PMS, I pull the reg card and the CC imprinted has like 20 digits. WTF. Not recognizable by the PMS.

I mailed an invoice to the address UPS had on the invoice for the lady with a letter requesting payment.

Star Songs